Terms and Conditions

This Terms of Use was last updated on [11th November 2024]

These Terms of Service ("Terms") along with the rest of the Agreement (defined below) govern your access to and use of the Product and Services under the brand name ReoDotDev (collectively, the “Offerings”) provided by Devenue Inc., a company incorporated under the laws of Delaware, USA with its registered office at 108W. 13th Street, Suite 100, Wilmington, New Castle County, ZIP 19801, Delaware, USA (“Company”). If you are accessing or using the Offerings on behalf of an organization, you are agreeing to the Agreement for that organization and representing that you have the authority to bind that organization to the Agreement (in which case, "you" and "your" will refer to that organization).

You and the Company shall be referred to collectively, as the “Parties” and individually as a ”Party”

Please read these Terms carefully before using the Offerings . If you do not agree with any part of these Terms, you must not use the Offerings. Please note that your continued use of the Offerings constitutes your acceptance of these Terms and any changes thereto.

  1. Ownership of the Offerings ‍
    1. You agree and acknowledge that the Company has the worldwide ownership of the software code, models, training methodology, process flows, products of training, proprietary technology, technical know-how, software tools, controls, designs, algorithms, analyses, class libraries, text, objects, documentation, and anything in relation to the Offerings and all the trademarks, copyright and any other Intellectual Property rights of any nature in the Offerings.
    2. Any rights not expressly granted herein, are reserved, and no license or right to use any trademark of the Company or any third party is otherwise granted to you in connection with the Offerings. 
    3. All goodwill arising out of use of the branding assets of the Company, in any jurisdiction, will enure to the sole benefit of The Company.
    4. If you would like to request permission to use such Intellectual Property for purposes other than your User related requirements, you may contact us in the manner provided for herein.
  1. Your Use of the Offerings
  1. Subject to execution and validity of a Work Order, and payment of the Fee, the Company grants to you a license to access and use the Offerings and the Documentation in accordance with the Terms, solely for your internal business purposes.
  1. Notwithstanding anything to the contrary: (i) your right and license under this Section 2 is non-transferable, non-sublicensable and non-exclusive, (ii) all rights with respect to the Offerings that are not explicitly granted herein are reserved by the Company.
  1. You may not be able to access or use the Offerings during: (a) planned downtime for upgrades and maintenance to the Offerings, of which we will use commercially reasonable efforts to notify you in advance; or (b) during any unavailability caused by circumstances beyond our reasonable control, such as, any events of force majeure.
  1. Fees :
  1. The Fees payable by you to the Company shall be specified in the Work Order. The modalities of the payment shall also be as per the Work Order. Unless specified to the contrary, all Fees are exclusive of all applicable taxes and other costs (including bank fees). All taxes and costs must be borne by you.
  1. Restrictions:
  1. Notwithstanding Section 2 above, you hereby agree not to do any of the following unless expressly permitted by the Terms or without prior written consent of the Company: (i) access non-public areas or tamper with the Company's systems or networks, or those of the Company’s service providers; (ii) attempt to breach, probe, scan, or test the vulnerability of any system or network of the Company or its service providers, or circumvent any of their security features; (iii) attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Product, or any server, computer, or database connected to the Product; (iv) use automated tools or mechanisms to access, search, or download content from the Product (including, without limitation, spiders, crawlers, or data mining tools); (v) attempt to decipher, decompile, disassemble, or reverse engineer the Product or any part thereof; (vi) sell, license, share, or otherwise convey or disclose any of the Offerings or Reports without the prior written consent of the Company; (vii) violate any  Applicable Law in connection with the Offerings; (viii) engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Offerings, or expose the Company or its clients to any liability; (x) use the Offerings for any commercial purposes without having all necessary rights and licenses to do so; (xi) infringe the Intellectual Property rights of the Company or misappropriate the Intellectual Property and trade secrets of the Company; and (xii) encourage, assist or enable any other Person to do any of the foregoing.
  1. User Data :
  1. You hereby grant to the Company a worldwide, non-exclusive, irrevocable, perpetual and royalty-free to access, copy, use, transfer, download, and process the User Data to provide the Offerings to you. We shall have the right to sublicense, assign, or transfer such licenses at our discretion.  
  1. The Company may:
  1. analyze User Data, including through the use of techniques such as machine learning, in order to provide, develop and improve the Offerings. 
  1. use the User Data in order to grow, enrich and verify the output data by a process of combining User data collected from internal sources, such as registration forms with data collected from other internal sources or third-party external sources.
  1. use, share, sublicense, display, copy, publish and distribute the User Data in aggregated, de-identified form for any purpose, in any medium.
  1. You agree that any and all information derived from processing of the User Data shall be owned by the Company
  1. Your Responsibility:
  1. You must ensure that all information or data you receive from the Company or through the Offerings  is used, stored, accessed, and processed in accordance with Applicable Law. You will maintain and comply with a privacy policy that is prepared in accordance with the Applicable Law.
  1. If you become aware of the presence of a Minor’s Personal Data in  the User Data, you provide to us for the use and access of the Offerings or any Report, you shall immediately inform the Company of the same.
  1. You will use the Offerings in accordance with Applicable Law and for lawful purposes.
  1. Personal Data
  1. Personal Data that the Company collects from you and other Persons is stored and processed in accordance with our Privacy Policy. By using the Offerings, you consent to and agree with the Privacy Policy
  1. Both Parties represent and warrant that they are and shall continue to be in compliance with the Applicable Law relating to Personal Data.
  1. Both Parties agree to provide reasonable assistance to the other Party with regards to any data protection impact assessments or similar exercises that the Parties are required to conduct under the Applicable Law.
  1.  Modification of Offerings
  1. The Company is entitled to modify the Offerings from time to time at its sole and absolute discretion including by adding, deleting, or modifying features, tools, content, and/or any or all other aspects of the Offerings.
  1. Marketing Rights
  1. Use of Your Name and Logo. By entering into these Terms, you grant the Company the right to use your name, logo, and/or trademark for marketing and promotional purposes. This includes, without limitation, displaying your name and logo on the Company’s Website, marketing collateral, presentations, case studies, and other promotional materials, to identify you as a User of the Offerings.
  1. Scope of Use. The Company agrees to use your name and logo in a manner consistent with your brand guidelines, as provided by you. In the absence of such guidelines, the Company will make reasonable efforts to ensure that your name and logo are used appropriately and respectfully.
  1. No Endorsement. The use of your name and logo does not imply any endorsement of the Offerings by you, and the Company agrees not to suggest any such endorsement in its marketing materials.
  1. Amendment of the Terms
  1. These Terms may be amended, modified, and supplemented from time to time by the Company by posting the amended Terms to the Website. By using the Offerings after an update has been made and posted to the Website you will be deemed to have accepted the amended Terms.
  1.  The last amendment date of these Terms shall be prominently displayed at the outset.
  1. Representations and Warranties
  1. Each Party represents and warrants to the other that: (i) the Terms have been duly executed and delivered and constitute a binding agreement enforceable against the executing Party; (ii) no authorization or approval from any third party is required in connection with the execution, delivery, or performance of the Terms by the executing Party; and (iii) the execution, delivery, and performance of the Terms by the executing Party does not violate the laws of any jurisdiction or the terms or conditions of any other agreement to which it is a Party or by which it is otherwise bound.
  1. Confidentiality
  1. Protection and Use of Confidential Information. The Receiving Party agrees to protect and preserve the Confidential Information as confidential, using at least a reasonable degree of care. The Receiving Party agrees not to use the Confidential Information for any purpose except to perform its obligations and to exercise its rights under these Terms.
  1. Disclosure to Representatives. The Receiving Party may disclose the Confidential Information received to its directors, officers, employees, agents, advisors, or contractors (collectively, "Representatives"), provided that such Representative has a 'need to know' the Confidential Information for the performance of these Terms and such Representative is bound by confidentiality obligations at least as restrictive as those contained herein. The Receiving Party will at all times remain responsible for any violations of these Terms by any of its Representatives.  
  1. Non-Disclosure to Third Parties. The Receiving Party will not disclose the Confidential Information to any third party, other than its Representatives, without the prior written consent of the Disclosing Party.
  1. Legally Compelled Disclosure. If the Receiving Party is legally compelled to disclose any of the Confidential Information, it will provide the Disclosing Party prompt prior written notice of such requirement so that the Disclosing Party may seek a protective order or other appropriate remedy and/or waive compliance with the terms of this provision; the Receiving Party shall also extend reasonable cooperation with the Disclosing Party in this regard. In any event, the Receiving Party shall furnish only that portion of the Confidential Information which is legally required to be disclosed and will use commercially reasonable efforts to ensure that confidential treatment will be afforded such disclosed portion of the Confidential Information.
  1. Third Party Dependencies and Disclaimer
  1. The Offerings are subject to third party dependencies that are beyond the control of the Company, these include the following: (i) the Offerings rely on third party sources of data, including information available in the public domain or otherwise generally accessible, therefore, the correctness of the User Data that is provided to you by the Company is limited by the information obtained from such third parties/ sources; (ii) the Offerings may utilize, and may allow you to utilize, infrastructure, solutions and services provided by third parties, therefore, the functionality, availability, and security of the Offerings are dependent on these third-party infrastructure, solutions and services; (iii) the Offerings is hosted on servers and data centres managed by third-party vendors, thereby making its continuous availability, integrity, and security reliant on these services.   
  1. The Company disclaims all express or implied warranties relating to the Offerings, including without limitation, any representation or warranty pertaining to non-infringement, merchantability, accuracy, title, fitness for a particular purpose, and representations or warranties arising from course of dealing, usage, or trade practice. No responsibility is assumed by the company for third-party software, hardware, links, products, services, data, or technology, or for unauthorized access, alteration of your data, or breaches leading to data loss or corruption. The Offerings are provided "as is" and "as available", without assurance that it will meet your requirements, operate error-free or uninterrupted, or continue to be available. The Company makes no representations or warranty and does not provide any assurance regarding the correctness or quality of information provided by the Offerings. Reliance on, and use of, such data and information is at your risk.
  1. Termination 
  1. The Company may, in its sole discretion immediately suspend or terminate your User account and your access to the Offerings if you violate or otherwise fail to comply with these Terms. Upon any suspension or termination: (i) the Company may, subject to Applicable Law, retain or delete, in its sole discretion, any information or content that you previously submitted in relation to the Offerings; and (ii) you will not and not attempt to create another User account for accessing and using the Offerings without the written consent of the Company. 
  1. You acknowledge and agree that the Company shall have no liability to you or any other Users of the Offerings in the event the Company takes any of the aforesaid actions.
  1. Notwithstanding the termination of these Terms, you shall continue to be bound by these Terms in respect of your prior use of the Offerings and all matters connected with, relating to or arising from such use.
  1. Indemnity
  1. User Indemnification. The User shall indemnify the Company and its officers and directors, from and against liability for any claims based on: (i) use of the Offerings in violation of Applicable Law, this Agreement or Documentation; (ii) User’s unauthorized access to or disruption of any service, data, account or network in connection with the use of the Offerings or; (iii) the alleged infringement or misappropriation of third party Intellectual Property rights.
  2. Company Indemnification. The Company shall indemnify the User and its officers and directors from and against liability for any third party claims as finally decided by a court of competent jurisdiction, based on (i) the Offerings infringing or misappropriating a United States patent or a copyright. The foregoing indemnity shall not apply to any claim that arises from or is based on: (i) User’s use of Offerings in a modified, unauthorized or unintended form, or any customizations made by the User; (ii) User’s violation of this Agreement; or; (iii) User’s use of other than the most current, unaltered patch, update or upgrade to the Offerings made available by the Company, if such claim would have been avoided by User’s use of such patch, update or upgrade.
  3. Process. The indemnified party shall promptly notify the indemnifying party of any claim within seven (7) days of receipt of notice of the same. The indemnifying party may: (i) use counsel of its choice; (ii) settle the claim as the indemnifying party deems appropriate; (iii) assume control of the defense and settlement of the claim; provided, any settlement of a claim will not include a financial or specific performance obligation on, or admission of liability by the party against whom the claim is brought; and (iv) absolve the indemnified party of all liability with respect to the claim. The indemnified party shall provide the indemnifying party with necessary assistance in the defense (at indemnifying party’s expense).
  4. The indemnity provided in this Section 15 shall be the sole and exclusive remedy available to the Parties with respect to the matters covered herein, and no Party shall be entitled to pursue any other claims, remedies, or damages in connection with such matters, whether under contract, tort, or any other legal theory.
  1. Limitation of Liability
  1. Notwithstanding anything to the contrary: (i) the aggregate liability of the Company for all claims made in relation to the Agreement shall not exceed the Fees paid by you to the Company in the preceding 6 (Six) months, and (ii) the Company shall not be liable to you (or to any Person claiming rights derived from your rights) or to any third party, in contract, tort or otherwise, for any special, indirect, remote, punitive, consequential or incidental damages of any kind including, without limitation, any lost profits, revenue or business opportunity, damage to, or loss of, any records or data due to any cause whatsoever, even if the Company has been advised of the possibility of such damages.
  1. Notices
  1. The Company shall send notices to you on the email address that you have registered with the Company. All notices to be sent to the Company must be sent to dataprivacy@reo.dev.
  1. Governing Law, Jurisdiction and Dispute Resolution
  1. Unless otherwise agreed, the Terms are governed by the laws of the State of Delaware, without reference to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods will not apply to this Agreement. All claims arising under this Terms will be litigated exclusively in the state and federal courts of Delaware, USA. The Parties submit to the jurisdiction in those courts.
  1. With respect to any claim or dispute under these Terms, the Parties hereby irrevocably waive all right to trial by jury in any court in any action for the adjudication of any claim or dispute arising under these Terms .
  1. You waive any right to assert any claims against the Company as a representative or member in any class or representative action, except where such waiver is prohibited by law or deemed by a court of law to be unenforceable. To the extent you are permitted by law or court of law to proceed with a class or representative action against the Company, you agree that you: (i) shall not be entitled to recover attorneys’ fees or costs associated with pursuing the class or representative action (notwithstanding any other provision in this agreement); and (ii) you will not submit a claim or otherwise participate in any recovery secured through the class or representative action.
  1. Both Parties acknowledge and agree that in the event of a breach or threatened violation of either Party's Intellectual Property rights and/or any misuse of Confidential Information by the other Party, the aggrieved Party will suffer irreparable harm and will therefore be entitled to injunctive relief to enforce these Terms. Either Party may, without waiving any other remedies under these Terms and under law, seek from any court having jurisdiction any interim, equitable, provisional, or injunctive relief that is necessary to protect the irrespective Confidential Information and Intellectual Property.
  1. Force Majeure
  1. Neither Party will be liable for any delay or failure to perform as required by these Terms (except for payment obligations) as a result of any cause or condition beyond its reasonable control, so long as it uses reasonable efforts to avoid or remove those causes of delay or non-performance. Such cause or condition include, but are not limited to, natural disasters, pathogen outbreaks, acts of God, acts of third parties, government actions, lockdowns, war or national emergency, acts of terrorism, labour disputes or restraints.
  1. Relationship
  1. Nothing in these Terms  shall give rise to any relationship of partnership, joint venture ,or profit sharing in the nature of partnership between the parties. No one other than a Party to these Terms shall have any right to enforce any of its terms.
  1. Assignment
  1. These Terms shall not be transferred or assigned by you without the Company’s prior written consent. The Company may assign or transfer these Terms to its affiliates or to one or more Persons in connection with a merger, acquisition, sale of business/undertaking, reorganization, or other change of control.
  1. Entire Agreement
  1. The Agreement, including any attachments, exhibits, or addenda, constitutes the entire agreement between the Parties and supersedes all prior or contemporaneous discussions, representations, agreements, or understandings, whether written or oral, regarding the subject matter of the Terms. Neither Party has relied upon any such prior or contemporaneous communications.
  1. Waiver
  1. The failure by either Party to enforce at any time or for any period any one or more of the terms or conditions of these Terms  shall not be a waiver of them or the right at any time subsequently to enforce all terms and conditions of this Terms. No waiver of any breach or default hereunder shall be considered valid unless in writing and signed by the party giving such waiver, and no such waiver shall be deemed a waiver of any subsequent breach or default of the same or similar nature
  1. Survival
  1. Provisions of these Terms that ought to survive the expiry / termination of these Terms, shall survive, including without limitation: Section 4 (Restrictions), Section 3 (Fees), Section 6 (Your Responsibility),, Section 7 (Personal Data), Section 11 (Indemnity), Section 13 (Confidentiality), Section 14.2, Section 16 (Limitation of Liability) Section 17 (Notices) and Section 18, and (Governing Law, Jurisdiction and Dispute Resolution).
  1. Severability 
  1. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck from these Terms and the remaining provisions shall be enforced.
  1. Definitions and Interpretation
  1. Definitions. The following phrases shall have the meaning ascribed to them under this Section 26.1 of the Terms when their first letter is capitalized:
  1. “Agreement” means and includes all legally binding documentation between you and the Company relating to the Offerings, including without limitation, these Terms, Work Orders, the Privacy Policy and Documentation.
  1. "Applicable Law" refers to all applicable local, state, national, and international laws, rules, and regulations including, but not limited to, laws relating to data protection and privacy, intellectual property rights, export control, consumer protection, and unfair competition. This also includes any by-laws, proclamations, ordinances or regulations, rules, directives, and orders or other legislative measures of government, regulatory, judicial or legislative bodies that have the force of law.
  1. “Confidential Information” means any proprietary and non-public information, or any information pertaining to the products, services, or operations of a Party (“Disclosing Party”) provided to or accessed by the other Party (“Receiving Party”). Confidential Information includes without limitation: (i) access keys, login credentials provided by the Disclosing Party (ii) technical or business information, past, present and future research, products (prototype or otherwise), sales and marketing techniques and plans, financial information, information related to customers, vendors, price lists, pricing policies, advertising strategies, information concerning the Disclosing Party’s employees; (iii) intellectual property whether registered, unregistered, pending registration, registrable or otherwise; and (iv) materials, drawings, specifications, techniques, models, data, manuals, documentation, processes, procedures, algorithms, equipment, know-how. Confidential Information does not include information which (a) is or becomes public knowledge without any breach of this Agreement by the Receiving Party; (b) is documented as being known to the Receiving Party prior to its disclosure by the Disclosing Party; (c) is independently developed by the Receiving Party without reference to the Confidential Information of the Disclosing Party; or (d) is obtained by the Receiving Party from a third party.
  1. “Disclosing Party” has the meaning ascribed to it in Section 13 of these Terms.
  1. “Documentation” means all documentation (whether printed or in an electronic format) supplied or made available to you by the Company for use with or in support of the Offerings and any and all revisions, modifications, and updates thereof, including without limitation the documentation available at www.reo.dev.
  1. “Fees” means all amounts to be paid by you to the Company in accordance with a validly executed Work Order.
  1. “Intellectual Property” refers to any intangible assets and rights resulting from intellectual or creative endeavours, whether or not registered or registerable under the Applicable Law and includes without limitation, inventions, patents, trademarks, service marks, trade names, copyrights, moral rights, designs, trade secrets, know-how, confidential information, software, databases, domain names.
  1. “Minor” means any individual below the legal age of consent under Applicable Law, but no younger than 18 (Eighteen) years of age, regardless of the Applicable Law.
  1. “Person” means any individual, partnership, limited liability partnership, limited liability company, body corporate, corporation, association, society, trust or other entity or organization, whether or not a juridical person.
  1. “Personal Data” means personal data or personal information or other similar terms as are defined under applicable data protection laws.
  1. “Privacy Policy” means the Company’s Privacy Policy available at https://www.reo.dev/privacy-policy.
  1. “Product” means all products, software, range of services, documents, material and intellectual property of the Company, including without limitation, the Website, the Services and the content therein.
  1. “Receiving Party” has the meaning ascribed to it in Section.13 of these Terms.
  1. "Reports” means the reports, documents, files etc., containing data, analysis, recommendations etc., generated by the Company from your use of the Service, regardless of the form or manner in which it is produced.
  1. “Services” means those services agreed to be provided to you by the Company in the Work Order.
  1. “User Data” means User contacts, tele-metrics, metrics, information, text, content and other materials that you upload, provide or otherwise transmit to or in connection with your use of the Product and Services, is owned by you.
  1. “Website” means the Company’s website accessible at https://www.reo.dev/ 
  1. “Work Order” means a document specifying the Services to be provided under this Agreement that is entered into between you and the Company, including any addenda and supplements thereto.‍
  2. Interpretation. For avoidance of doubt, in the Terms: (i) references to the "Terms" include all amendments, additions and variations thereto;(ii) the headings and sub-headings are for convenience only and shall not affect the construction of the Terms; (iii) unless the context otherwise requires the singular shall include the plural and vice versa; (iv) the words "other" and "otherwise" are not to be construed ejusdem generis with any foregoing words, and whenever the words "include", "includes" or "including" are used in this Terms, they will be deemed to be followed by the words "without limitation"; (v) references to Sections are to sections of the Terms; (vi) any reference to a statute, statutory provision or other legislation includes: (a) any order, regulation, instrument or other subordinate legislation made under it; and (b) any amendment, extension, consolidation, re-enactment or replacement of it; and(vii) in the event of any conflict in the terms of your Work Order and these Terms, or any conflict between the Privacy Policy and these Terms, the Work Order and the Privacy Policy shall prevail.
  1. If you should have any suggestions or questions regarding these Terms, please contact the Company at dataprivacy@reo.dev

This Privacy Policy was last updated on 11th November 2024.

We, Devenue Inc., a company incorporated under the laws of Delaware, having its registered office at 108W, 13th Street, Suite 100, Wilmington, New Castle county, Zip 19801, Delaware, USA (hereinafter referred to as "Company", “we”, “our”, “Dev” and “us”), the creator of this privacy policy (“Privacy Policy”) ensures to keep any and all personal information collected of those individuals who visit our website, https://www.reo.dev/ ("Website"), use our products, software, documents, material and our intellectual property (“Products”) and avail our services (“Services”), as defined in detail below accurate, confidential, secure and private. The Website, Product and the Services will be collectively referred to as (“Offerings”). 

To enhance better protection of your privacy, we provide this notice explaining our information practices, and the choices you can make about the way your information is collected and used.

All individuals who access our Offerings shall be jointly and severally referred to as "you" or "Users" in this Privacy Policy. You are advised to read and understand our Privacy Policy carefully, as by accessing the same you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein. By way of using the Offerings, you will be deemed to have read, understood and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by the same. If you use or access the Offerings on behalf of someone else or an entity (such as your employer), you represent that you are authorised by such individual or entity to accept this Privacy Policy on such individual’s or entity’s behalf, and consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this Privacy Policy.

If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access our Offerings.

If you have any questions or concerns regarding this Privacy Policy, you should email us at: dataprivacy@reo.dev.  

Our Offerings are not in any manner intended for children under the age of 18. We do not knowingly collect any Personal Information (as defined below) from children below the above-mentioned age. If we become aware that our Database (as defined below) includes information of a User who is below the age of 18 years, we will promptly delete such information. 

THEREFORE, this Privacy Policy shall govern any and all data collection and usage thereof. Through the use of https://www.reo.dev/, you are herein consenting to the following data procedures expressed within this Privacy Policy.

  1. WHAT DO WE DO
  1. We primarily focus on the Services, i.e., delivering valuable data and insights of the Users to our clients, while prioritizing privacy and data security. We collect business contact and related information pertaining to you (usually the kind of information that would be made available on a business card). This data allows us to analyse and identify potential customers and/or other relevant business connections for our clients, and provide them with relevant information, including contact information, to enable them to contact you and optimize their marketing spending and sales efforts.
  1. Our comprehensive analysis provides valuable information to our client’s marketing, sales, and community teams. By leveraging this data-driven intelligence, our clients can make informed decisions and enhance their strategies, resulting in more effective outreach and engagement with their target audience.
  1. Through the aggregation of de-identified data , we derive industry-level insights, including best practices and trends. These insights help businesses across various sectors better understand the market landscape and make informed decisions regarding their marketing, sales, and community engagement strategies.
  1. INFORMATION WE COLLECT AND USE
  1. Information that we may collect or receive: We collect various types of information to create professional profiles of individuals and business profiles of companies (“Profile(s)”) stored on our database (“Database”) to provide Services to our clients. These information categories include: 
  1. information such as email address along with additional information, such as your name, address, telephone number (general, direct business  and/or mobile), email address, internet protocol address, current or past job history, including but not limited to job title and department, industry, professional proficiency information (such your preferred coding languages), business-related address, employment history, education background and links to social media profiles and handles (such as LinkedIn, Twitter and Facebook);
  1. information about Products or Services purchased by you or intended to be purchased by you and/or organisations affiliated with you; 
  1. information collected while providing customer support, including the voice recordings of interactions with the customer support and information you may provide by way of feedback, comments, or other communications with us; 
  1. geolocation information such as information about your physical location, including your IP address, obtained from geolocation features from your devices; and  
  1. depending on how you use our Offerings, we may also receive information from external applications you use to access our Offerings or we may receive information through various web technologies, such as Cookies (as defined below), log files, clear gifs, web beacons and any others. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the Website or not), which URL you next go to (whether this URL is on the Website or not), your computer browser information, your IP address, and other information associated with your interaction with the Website.

collectively referred to as “Personal Information”

  1. Primary sources of information: we rely on the following sources to collect the information specified in Clause 2.1 above to create Profiles:
  1. OUR CLIENTS AND THEIR REPRESENTATIVES: We may collect information from our clients and their authorized representatives, such as: (i) information that was provided to them in relation to a purchase of any Products or Services of our clients; (ii) information that was provided by our client during the registration process; and (iii) information that was provided during the interaction or communication with our clients;
  1. THIRD-PARTY DATA VENDORS: We may obtain your information from third-party data vendors to help us create accurate and comprehensive profiles. Third Parties include certain data vendors and our clients, who provide us with information through licensing, sponsorship, or other agreements. For example, we provide certain services to clients in which clients authorize us to collect certain information and data to develop professional profiles that are compiled into our commercial database. We also obtain information from third-party providers, partners and integrators who gather data from a variety of sources including data co-ops or publicly available sources. 

In addition, we may collect information from clients through web-based exchanges, aggregators, and publishers that is collected from their sites and properties, which might include identifiers such as IP address, Cookie and other unique identifiers that might be considered Personal Information. The type of information collected via the identifiers might include information about online behaviour, such as pages visited, time spent on a web page, session start/stop time, whether the visitor scrolled through or clicked on an ad or webpage, and referring to a website address, that is then associated with the company identified; and

  1. THROUGH FIRST-HAND RESEARCH ON PUBLICLY AVAILABLE WEB SOURCES: We conduct first-hand research on publicly available web sources to gather information that contributes to creating Profiles. This may include collecting data from publicly accessible websites, professional networking platforms, social media profiles, or other publicly available sources of information and shall include data such as information about businesses and the personnel who work or were previously employed with and other information and identifiers, such as name, title, company or business, business contact information, email address, employment history, social media data.
  1. Information collected through Reo’s integrations: As part of the Services, our clients have the option to integrate our Services with various platforms. These integrations allow the transmission of information from various software that may be installed by you or our clients, for instance, the client’s CRM tools, email systems, and browser extensions. Through these integrations, we may collect information about individuals and companies and process the same to create, organize, scan, merge, and update Profiles in the Database. This helps us improve our research processes and enhances the Services provided to the clients.
  1. Information collected from visitors of our Website: when the Users visit our Website, we may collect the following Personal Information sent to us by the computer, mobile and other access devices of the Users. Such Personal Information could be: (i) Device information: details about the User’s device, such as the browser type, operating system, language preference, domain name, and the time of the visit; (ii) Mobile network information: information pertaining to the User’s mobile network; (iii) IP address: User’s IP address to help us identify the device and provide a general idea of their location; and (iv) Alerts for troubleshooting: information related to alerts and notifications received during the usage, to address errors and bugs effectively; (v) Cookies and other similar technologies such as web beacons, log files, API, scripts, and e-Tag (collectively, “Cookies”) on our Website, and the client’s website and other portals. When you are using/accessing the Offerings, our servers and/or those of the client automatically records certain information that the web browser sends, such as web request, IP address, browser type, referring/exit pages and URLs, page loads and clicks, domain names, landing pages, pages viewed, time and date of use, and other information.
  1. Purpose for which we collect Personal Information:

We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience. We may use your Personal Information for the following purposes:

  1. to provide a meaningful user experience, better usability, troubleshooting and maintenance of our Offerings;
  2. to develop and improve our Offerings and such other aspects we deem necessary; 
  3. to develop new products, user experiences, services, etc.;
  4. for compliance and undertaking of the purchase orders/contract for our Services;
  5. to understand when and which parts of our Website/Services are most visited and its frequency;
  6. to identify a User;
  7. to communicate with a User, including contacting and responding to queries or requests and such other communication as may be required;
  8. to communicate special offers and general information about our Products, Services and events which we may offer, that may be similar to those that you have already purchased or enquired about, unless the User has opted not to receive such communication/data;
  9. to offer tailored content based on Users’ preferences;
  10. to enhance and optimize our Company’s operations, systems, security and processes; 
  11. to enable marketing and sales related communications and purposes;
  12. to protect and defend the rights or property of the Company;
  13. to protect against, or defend any legal liability; 
  14. to share profiles with our clients to provide Services and grant access to accurate and updated information which could be used by them for their internal sales and marketing operations. 
  15. in order to be compliant with applicable law or to honour back-to-back obligations we may have with any other third party in relation to our Offerings. 
  16. Activity and interactions on client’s websites, products, services, applications, etc. Reo may collect information about you based on your interactions with websites, products, services, applications, or other digital platforms owned or operated by clients or their affiliates. This may include data such as your browsing history, usage data, preferences, and engagement with specific content or features, etc.

We use the information gathered from you for the purpose of analytics and continuous improvement of our Offerings. The information received through the usage of our Offerings, feedback, or through email communication(s) is further used to improve your experience of all our Offerings. We may record any calls, training sessions, webinars or similar events that you participate in, in accordance with the applicable law. We may also track certain passive information received to improve our marketing, business analytics, and for this we may need to work with third party providers if and when we feel it is fit and necessary.

Where any service requested by you refers to any website, company or individual apart from that of the Company, such information as is reasonably necessary by the Company to carry out your service request may be shared with such third party. Third parties provide certain services which we may use to analyse the data and information you provide to personalize, drive insights and help us enhance your experience or reach out to you with more value-added services. However, these third parties do not have any independent right to share this information. 

To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the Website and opt out of any non-essential communications from the Company. If you wish to opt out of our use of your Personal Information for our email marketing purposes, you can click the ‘Unsubscribe’ button located within the most recent marketing email you received from us or submit your request at dataprivacy@reo.dev      .

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may have been compromised.

Your Personal Information is also used to contact you when necessary. We use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. Finally, we may use your IP address to help protect our partners and ourselves from fraud. We will continue to enhance our security procedures as new technology becomes available. We will transfer information about you if we are acquired by or merged with another company. In this event, we will notify you by email or by putting a prominent notice on the Website, before information about you is transferred and becomes subject to a different privacy policy.

We may release your Personal Information to a third-party in order to comply with a court order or other similar legal procedure, or when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of our Privacy Policy. We may disclose Personal Information in our sole discretion if we believe it is necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, we may disclose name, address, country, phone number, email address.

We may share your Personal Information with our affiliated companies, including any parent organizations, subsidiaries, and other companies that are under common ownership and control with us. These affiliates may act on our behalf for the purposes described in this Privacy Policy.

In the event that we or substantially all of our assets are acquired, or if we undergo a merger or declare bankruptcy, your Personal Information that is in our possession may be included among the transferred assets.

We may use third party vendors, service providers, including logistic service providers, payment gateway service providers, maintenance service providers, etc., to help us better provide our Offerings to you. The services they provide may include customer support, email communications, infrastructure, data storage, security services, web-hosting services, data analytics, integrating with clients’ CRM and other software, profile creation, updating and system logging. Such services may require disclosing your Personal Information to these service providers. Additionally, as necessary for managing partnerships, we may also provide deidentified data to our partners relating to the usage of products and services they provide. These third party vendors/service providers are given access to the information we collect, which may contain Personal Information, on a ‘need-to-know’ basis. To ensure the security and privacy of your information, we conduct thorough evaluations of our vendors’/service providers’ privacy and security practices before engaging them, and we mandate that they enter into agreements upholding the confidentiality of your information and adhering to data protection laws. Maintaining the security and privacy of your information remains a top priority for us.

Further, you explicitly consent to us de-identifying the information we collect so that the information cannot reasonably be identified/linked back to you or your device, or we may collect information that is already in de-identified form. Our use and disclosure of de-identified information is not subject to any restrictions under this Privacy Policy, and we may use and disclose it to others for any purpose, without limitation.

We may act as a controller or processor of the information available in the Database, depending on the purpose for which it is being stored or used.

  1. Limitation of Purpose: 
  1. Before or at the time of collecting Personal Information, we will identify the purposes for which information is being collected.
  2. We will collect and use Personal Information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  3. We will only retain Personal Information as long as necessary for the fulfilment of those purposes.
  4. We will collect Personal Information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  5. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up to date.
  1. YOUR RIGHTS & PREFERENCES AS A DATA SUBJECT: 

This Privacy Policy is governed by your rights as per applicable law within the territory from where you access our Offerings. 

You shall also have the option to provide or deny consent for use of the Personal Information collected for the purposes mentioned in this Privacy Policy, restrict disclosure to third parties, data retention, data rectification, revoke consent already granted to collect Personal Information and if required, make us delete/anonymize the data collected by us. However, in the event of the foregoing, please note that we may not be able to provide all our Offerings efficiently to you. 

To the extent allowed under applicable law, you can exercise rights by submitting a request to the grievance officer.

  1. DATA RETENTION:

We take reasonable steps to ensure that your Personal Information is available only for so long as is necessary for any purpose, or longer, if required under any applicable law, subject to appropriate safeguards. We retain the Personal Information from our Users for as long as the User’s information is likely required for us to effectively meet the User’s requests, render Services, or as long as the User’s account remains active on the Database, whichever is later. We may retain your information until such time as we may deem fit, subject to applicable law, following the last activity in your account, in order to comply with our legal and contractual obligations or to protect ourselves from any potential disputes or as long as required by laws applicable to record-keeping, and to have proof and evidence concerning your relationship with us, should any legal issues arise following the termination of your account. Additionally, we retain the information that we collect when a User exercises their right to opt-out, withdraw consent, or erasure for the duration necessary to ensure information related to such Users are removed from our Database. In such an event, we will not be able to provide you with our Offerings.

The retention periods are determined considering the quantity, nature, and sensitivity of the Personal Information, as well as the purposes for which it was collected. Once the retention period expires, we will delete the information. In cases where deletion is not feasible, appropriate measures will be implemented to prevent any further use of the information.

5. ADDITIONAL RIGHTS

In addition to the rights mentioned under the Privacy Policy, you have the right to request that we:

  1. provide you with a copy of the Personal Information we hold about you;
  2. update any of your Personal Information if it is inaccurate or out of date;
  3. delete the Personal Information we hold about you - if you are using a product, and you ask us to delete Personal Information we hold about you then we may be unable to continue providing access to our Offerings to you;
  4. restrict the way in which we process your Personal Information;
  5. stop processing your Personal Information if you have valid objections to such processing; and
  6. transfer your Personal Information to a third party.
  1. LINKS TO OTHER WEBSITES

Our Website does contain links to other websites. The Company does not claim nor accept responsibility for any privacy policies, practices, and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our Website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy applies only and solely to the information collected by our Website.

  1. DATA SECURITY

The Company shall endeavour and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the User’s Personal Information under our control. The Company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build Users’ trust and confidence in the internet and Website use by providing simple and secure access and communication of any Personal Information.

We shall use generally accepted industry standards to protect the Personal Information of the User submitted to us, both during transmission and upon receipt. However, please be advised that, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, even though we strive to use commercially acceptable means to protect Personal Information of the User we cannot guarantee its absolute security and your use of our Offerings is at your sole risk and discretion. We also cannot warrant that such Personal Information of the User may not be misused in the event our safeguards and protocols are breached maliciously. Further, we are not liable to, nor can we fully control the actions of other users with whom you may choose to share your information.

The collection, usage, and sharing of User data by us shall be in compliance with applicable laws. If any security breach comes to our knowledge, then we may take all steps required to protect misuse of such Personal Information and may attempt to notify you electronically so that you can take appropriate steps. 

  1. CHANGES TO PRIVACY POLICY 

The Company reserves the right to update, modify, add, delete and/or change the terms of the  Privacy Policy, and as such we will post those change in our Website homepage at https://www.reo.dev/, so that the Users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances if any, we may disclose such information. To this end, we request you to go through the Privacy Policy every time you access or use the Offerings. If at any point in time we decide to make use of any Personal Information on file, in a manner vastly different from that which was stated when this Personal Information was initially collected, the User or Users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their Personal Information in this separate manner.

  1. COOKIES

The Cookies are either used to improve the quality of our Offerings or for storing your preferences as a User, improving the overall User experience. You have the option of disabling Cookies via your device settings. However, if you disable Cookies, some parts of our Offerings may not function in the manner it was designed/intended to.

If you would like to disable our access to any passive Personal Information we receive from the use of various technologies, you may do so by disabling Cookies in your web browser/device, which may affect the complete use of our Offerings. Please note that we may still receive data about your usage and also your Personal Information, such as your email address. If you choose to terminate your engagement with us, we will store data about you for such period as permitted under applicable law.

  1. EU, EEA, UK & US RESIDENTS: APPLICABILITY

The terms hereof shall specifically apply if you are located in the European Economic Area (EEA), Switzerland or the United Kingdom (UK) and are subject to the terms of the European Union General Data Protection Regulation 2016/679 ("GDPR"), the Data Protection Act, 2018, UK GDPR.

With regard to processing of Personal Information of certain US residents, we confirm that we do not sell, trade, or rent your Personal Information to any third party (not being customers/clients) unless you have expressly authorized us to do so, either in writing or electronically. However, we provide limited information of our clients in order to better tailor our Offerings to your needs and preferences. We do not process any Personal Information of minors.

  1. TRANSFER OF DATA

In providing the use/access of the Offerings to you, you understand that we may transfer your information to different locations around the world where we have facilities or in which we engage service providers. For Users located in the United States, EEA or UK, where your personal data is transferred from the United States, EEA or UK to a recipient outside the united States, EEA or UK to a third country not recognized as providing an adequate level of protection for Personal Information, such transfer shall be covered by a framework recognized by the relevant authorities or courts as providing an adequate level of protection for Personal Information, including, but not limited to, Standard Contractual Clauses as approved by the European Commission and any applicable country addenda) or any transfer mechanism recognised by the Information Commissioner’s Office, the terms of which shall be incorporated by reference.

  1. NODAL GRIEVANCE REDRESSAL OFFICER

As required under the Information Technology Act, 2000, and Rules made thereunder, and for the purposes of addressing complaints, you may contact our Nodal Grievance Redressal Officer whose name and contact details are provided below:

Field Details
NAME: Gaurav Jain
ADDRESS: No. 492,
DSR Rainbow Heights
24th Main HSR Layout,
2nd Stage Sector, Bangalore,
Karnataka, 560102
TEL: 9686826049
EMAIL: gaurav@reo.dev

In the European Economic Area: contact details of EU data protection authorities can be found at https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.

In the United Kingdom, you can contact the Information Commissioner's Office at https://ico.org.uk/. 

  1. GOVERNING LAWS 

The Privacy Policy shall be governed by the laws of the State of Delaware. 

  1. ENTIRE AGREEMENT

The Privacy Policy, the Terms of Use, Work Order, Data Processing Agreement and Documentation (collectively, the “Agreement”), including any attachments, exhibits, or addenda, constitutes the entire agreement between the Parties and supersedes all prior or contemporaneous discussions, representations, agreements, or understandings, whether written or oral, regarding the subject matter of the Agreement. Neither Party has relied upon any such prior or contemporaneous communications. Words not defined herein will have the same meaning ascribed to it in the Terms of Use of Reo.

  1. If you should have any suggestions or questions regarding these Terms, please contact the Company at dataprivacy@reo.dev
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